Diploma in Customer Service Course

Diploma in Customer Service Course In Islamabad (Rawalpindi, Peshawar) 03035530865

Institute of Professional and Technical Studies (IPATS)


Diploma in Customer Service Course In Islamabad (Rawalpindi, Peshawar) 03035530865 Diploma in Customer Service Course Customer Service management programs prepare students to work as liaisons between clients and customers, offering support, business and contact information and, when required, technical support for a service or product. Good customer service is not about satisfying the customer, it is about "wowing" the customer! It's about making the customer walk in, do business, and walk out again absolutely stunned that their transaction was so enjoyable. This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. IPATS Government of Islamabad. Customer Service Course Contents: 1:Fundamental aspects of customer service 2:Business procedures 3:Principles of salesmanship 4:Managing customer service 5:Communicate and collaborate with customers utilising efficient communication processes 6:Credit and collection methods 7:Developing team leadership skills 8:Customer relations 9:Advertising and sales promotions.

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